FAQs

Yes, we have a minimum attendance requirement to help children settle into their routine and build strong relationships. Please reach out for details on our minimum days policy.

Yes, fees still apply on public holidays as staffing and operational costs remain the same.

Yes, we close for a short period over Christmas and New Year. Families will be notified well in advance of our closure dates.

To join our waitlist, simply complete an application form. Once a place becomes available, we will contact you to discuss enrolment options.

We follow or exceed the required educator-to-child ratios set by the National Quality Framework to ensure quality care and supervision at all times.

Yes, our team includes diploma and degree-qualified educators, along with passionate childcare professionals working towards their qualifications.

We are committed to continuous learning and provide regular training, workshops, and opportunities for professional growth to ensure the highest standard of care.

Our philosophy focuses on creating a nurturing, inclusive, and engaging environment where children feel safe, valued, and inspired to learn through play and exploration.

We offer a gradual orientation process, allowing children to visit and familiarise themselves with our educators, environment, and routines before starting full-time.

Yes! We encourage parents to stay during orientation to help their child feel comfortable and supported.

We typically recommend at least two orientation sessions, but we tailor this to each child’s individual needs.

Yes, we use a dedicated app where parents can receive real-time updates, photos, and important notifications about their child’s day.

We provide nutritious meals, a calm and restful environment for naps, and individualised care to ensure every child feels comfortable and supported.

We do our best to follow your child’s home routine, particularly for sleep, meals, and comfort, to ensure a smooth transition between home and childcare.

Our daily routine includes a mix of indoor and outdoor play, group activities, rest times, and engaging learning experiences, all designed to support children’s development and interests.

We keep parents informed through daily updates, photos, and regular communication via our app, emails, and conversations at drop-off and pick-up.

We take allergies and dietary requirements seriously, offering tailored meal options to accommodate individual needs while ensuring a safe and inclusive mealtime experience.

Yes! We provide nutritious, freshly prepared meals daily, catering to a variety of dietary needs.

For the health and safety of all children and staff, we follow strict illness policies, including exclusion periods for contagious conditions. If a child becomes unwell, we will contact parents immediately.

Yes, we have a spacious outdoor play area, and children spend time outdoors daily, weather permitting